Refills and cancellations
A refill is available only on packages that list a refill period, and only after the order is completed. Request it from the order page. Cancellation is available only on packages that support it; a queued order is cancelled and refunded at once, while an order already with the supplier is a request that may be declined.
Refills
- A refill is a new delivery that replaces lost quantity. It is not a cash refund.
- It is available when the package lists a refill period and the order status is Completed.
- Open the order and choose Request refill. For packages marked "Contact support", open a ticket linked to the order.
- Only one refill can be active per order.
- A refill is void if the link or username changed, the target went private, or the refill period ended.
More detail: why counts drop and how refills work.
Cancelling an order
| Order state | What happens |
|---|---|
| Queued, not yet submitted | Cancelled immediately; the full charge returns to your wallet |
| With the supplier | A cancellation request is sent; the supplier may accept or decline |
| Completed, Partial, Failed | Cannot be cancelled |
Packages that do not support cancellation show "Not supported" in the package details.
If a cancellation is accepted after delivery has started, you are credited for the undelivered part once the supplier confirms it.
Where the money goes
Order credits return to your Boostsy wallet, with the order number in the ledger. A refund to your original payment method is a separate request; see the refund policy.