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Social media glossary

36 terms you will meet in analytics screens and on order pages, defined in one or two sentences.

Algorithm演算法
The ranking system a platform uses to decide which posts each person sees and in what order. Most platforms run several, one for each feed.
Average view duration平均觀看時長
The average time viewers spend on a video. On YouTube it is total watch time divided by views.
Bio個人簡介
The short text at the top of a profile. Instagram allows 150 characters; X allows 160.
Call to action行動呼籲
The single thing you ask a viewer to do next, such as save, follow, book or buy.
Click-through rate (CTR)點擊率
The share of impressions that led to a click. On YouTube, clicks on a thumbnail divided by times it was shown.
Drip-feed分批交付
Delivering an order gradually over time instead of all at once, so a count rises steadily.
Drop回落
A fall in a count after delivery, caused by platform removals or unfollows.
Engagement互動
Actions people take on a post: likes, comments, saves, shares and, on some platforms, watch time.
Engagement rate互動率
Interactions divided by followers or by reach, as a percentage. It shows how an audience responds relative to its size.
Explore探索
The Instagram tab that recommends posts from accounts a person does not follow.
Followers追蹤者
Accounts that have chosen to see your posts. Called subscribers on YouTube and Telegram.
For You為你推薦
The recommended feed on TikTok and X, made up mostly of posts from accounts the viewer does not follow.
Hashtag主題標籤
A word or phrase after the # sign that labels a post's topic and makes it searchable.
Hook開場白
The opening line or shot of a video that gives the viewer a reason to keep watching.
Idempotency key冪等金鑰
A unique reference sent with an API order so that repeating the same request cannot create a second order.
Impressions曝光次數
The number of times a post or thumbnail was shown. One person can account for several impressions.
Insights洞察報告
Instagram's and Facebook's built-in analytics for professional accounts.
Monetization營利
Earning money from a platform's own programmes, such as ads on YouTube videos.
Organic自然
Reach or growth that comes without paying for ads or services.
Partial部分完成
An order status meaning only part of the quantity was delivered; the rest is credited.
Pinned post置頂貼文
A post fixed to the top of a profile or channel so that visitors see it first.
Reach觸及
The number of different accounts that saw a post.
Reels
Instagram's and Facebook's short vertical video format, shown mostly through recommendations.
Refill補充
A new delivery that replaces quantity lost after an order completed, on packages that include it.
Retention續看率
The share of a video that viewers watch. A retention graph shows where they leave.
Saves收藏
The number of times people bookmarked a post to return to later.
Sends傳送
Shares of a post through direct message. Instagram names sends per reach as a leading ranking signal.
Shorts
YouTube's vertical video format of up to three minutes, shown mainly in the Shorts feed.
Social proof社交認同
The tendency to judge something by how many other people have chosen it.
Start count起始數字
The count on the target when delivery began, recorded on the order so progress can be measured.
Stories限時動態
Photos and videos that disappear after 24 hours, shown at the top of Instagram and Facebook.
Subscribers訂閱者
People who follow a YouTube channel or Telegram channel.
Thumbnail縮圖
The image that represents a video before it is played.
Views觀看次數
The number of times a video started playing. Each platform counts a view slightly differently.
Watch time觀看時間
The total time viewers spent watching a video or channel. YouTube measures it in hours for monetization.
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