Understanding order status
Queued means the order is waiting to be sent to the supplier. Pending and In progress mean delivery is under way. Completed means the supplier reports the full quantity delivered. Partial means only part was delivered and the rest was credited. Needs review means the outcome is uncertain and support must check it before anything is retried.
Status meanings
| Status | Meaning | What you should do |
|---|---|---|
| Queued | Accepted and charged; waiting to be submitted | Nothing. You can still cancel if the package allows it |
| Submitting | Being sent to the supplier | Wait a moment |
| Pending | Received by the supplier, not yet started | Wait for the estimated start time |
| In progress | Delivery has started | Keep the target public and unchanged |
| Completed | Full quantity reported delivered | Check the count; request a refill later if eligible |
| Partial | Part delivered; the undelivered share is credited to your wallet | Check your wallet ledger for the credit |
| Canceled | Stopped; any undelivered share is credited | Check your wallet ledger |
| Cancellation requested | Your request was sent to the supplier | Wait for the result; it is not guaranteed |
| Failed | The supplier rejected the order; the charge was refunded | Check the link and conditions, then reorder |
| Needs review | The outcome is uncertain | Do not reorder. Contact support with the order number |
Why "needs review" exists
If a submission times out, the supplier may still have accepted it. Sending it again could deliver and charge twice. Boostsy holds the order until staff confirm what happened.
Start count and remaining
The order page shows the count when delivery began and how much is left. Compare the current public count with the start count plus the quantity ordered. Counts on the platform can take a few hours to catch up.
When to contact support
- The estimated start time has passed by several hours and the status is still Pending.
- The order shows Completed but the count has not moved after 24 hours.
- The status is Needs review.
Open a ticket from the order page so the order is attached.