# TikTok script for answering an online shop shipping question

Answer one shipping question with the facts needed to place an order: dispatch, destination, charge and where to find the maintained policy. Keep dispatch time distinct from the carrier's delivery estimate.

## 0–4 seconds · State the question

Spoken: When will my [product] order leave the shop? Here is how dispatch works.
Shot: Show the actual product and a blank packing slip. Put the same question on screen.

## 4–11 seconds · Dispatch

Spoken: For [in-stock option], we dispatch within [verified dispatch window] after [actual starting condition].
Shot: Show the packing stage. Add the dispatch window as text, including business-day wording where applicable.

## 11–18 seconds · Delivery

Spoken: Delivery then depends on [destination and selected service]. The current estimate is shown at [actual checkout or policy destination].
Shot: Show a demonstration checkout with a fictional address. Do not display a real customer's name, address or tracking identifier.

## 18–25 seconds · Different cases

Spoken: [Preorders, custom items or excluded destinations] follow [their actual arrangement]. Check the item information before ordering.
Shot: Use the specific relevant exception. Remove this scene if the shop has no such distinction; do not invent one to fill the script.

## 25–32 seconds · Find the answer

Spoken: You can check charges and delivery information at [maintained route]. For an existing order, contact us through [support route].
Shot: Show both destinations clearly. Avoid asking viewers to put order details in a public comment.

## Prepare the shoot

- [ ] Confirm dispatch timing, cutoff conditions and current delivery information.

- [ ] Distinguish in-stock, preorder and made-to-order options.

- [ ] Use a dummy checkout and remove all personal identifiers from the footage.

- [ ] Test the delivery policy and support links on a phone.

## Adapt the script to the real situation

If the recurring question concerns delivery cost rather than timing, open with that question and show how destination or order contents affect the displayed charge. State a fixed charge only when it is truly fixed for the situation shown.

Do not promise a delivery date from packing footage. Use the maintained policy as the reference and update or withdraw the video when the arrangement changes. An existing-order support route is different from a prospective customer's policy question.